Frequently Asked Questions



How long does it take to build the new website? Can we use our existing domain name (website address)? Will there be any downtime when we switch to your service? Do I need to be a technical person or know graphic design? Can I track visitors on the website? What if we have a volunteer who already manages the website? Is there a limit to the number of pages we can have on our website? What hours are you open? Why can’t we just do this ourselves? Can I change the page names on my design? Do I need to install any software to use your service?



Does the monthly price include hosting? Does the monthly price include support? Is there training included? What happens if we exceed our storage? How is text messaging and email sends billed? Do I begin paying for my services immediately? Are there long term contracts? What payment methods are accepted? What payment methods are accepted? Can I upgrade or downgrade my service at any time?



Who are the players when someone gives through a Connecting Members website? Who processes donations and payments made through the platform? If my council uses a different payment gateway, are we required to switch? What are the fees for my church's merchant account with PaymentSpring? How and when are processing fees charged? How secure is my information through PaymentSpring? Do I need to reach out directly to PaymentSpring? What kind of gift or payment reporting does Connecting Members offer? Can the donor or member cover the processing fees?